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        "resumen" => "<span><p class="elsevierStyleSimplePara elsevierViewall">La mejora de la coordinaci&#243;n asistencial es una prioridad para muchos sistemas de salud y&#44; especialmente&#44; para la atenci&#243;n de problemas de salud cr&#243;nicos en los que intervienen m&#250;ltiples profesionales y servicios&#46; La abundancia de estrategias y mecanismos de coordinaci&#243;n promovidos requiere una sistematizaci&#243;n que ayude a utilizarlos de forma adecuada&#46; El objetivo del art&#237;culo es analizar la coordinaci&#243;n asistencial y sus instrumentos&#44; a partir de la teor&#237;a organizacional&#46; Los mecanismos se pueden clasificar seg&#250;n el proceso b&#225;sico utilizado para la coordinaci&#243;n de las actividades&#44; programaci&#243;n o retroalimentaci&#243;n&#46; La combinaci&#243;n &#243;ptima de mecanismos depender&#225; de 3 factores&#58; grado de diferenciaci&#243;n de las actividades asistenciales&#44; volumen y tipo de interdependencies y grado de incertidumbre&#46; Hist&#243;ricamente&#44; los servicios sanitarios han confiado la coordinaci&#243;n a la estandarizaci&#243;n de las habilidades y&#44; de manera m&#225;s reciente&#44; de los procesos mediante gu&#237;as&#44; mapas y planes&#46; Su utilizaci&#243;n resulta insuficiente para enfermedades cr&#243;nicas en las que intervienen diversos profesionales con interdependencias rec&#237;procas&#44; variabilidad en la respuesta y un volumen de informaci&#243;n procesada elevado&#46; En este caso&#44; son m&#225;s efectivos los mecanismos basados en la retroalimentaci&#243;n&#44; como grupos de trabajo&#44; profesionales de enlace y sistemas de informaci&#243;n vertical&#46; La evaluaci&#243;n de la coordinaci&#243;n asistencial ha sido realizada hasta el momento de forma poco sistem&#225;tica&#44; mediante la utilizaci&#243;n de indicadores de estructura&#44; proceso y resultado&#46; Las diversas estrategias e instrumentos se han aplicado&#44; sobre todo&#44; en los niveles sociosanitario y de salud mental&#59; uno de los retos para la coordinaci&#243;n es extender y evaluar su uso a lo largo del continuo asistencial&#46;</p></span>"
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        "resumen" => "<span><p class="elsevierStyleSimplePara elsevierViewall">Improving healthcare coordination is a priority in many healthcare systems&#44; particularly in chronic health problems in which a number of professionals and services intervene&#46; There is an abundance of coordination strategies and mechanisms that should be systematized so that they can be used in the most appropriate context&#46; The present article aims to analyse healthcare coordination and its instruments using the organizational theory&#46;</p><p class="elsevierStyleSimplePara elsevierViewall">Coordination mechanisms can be classified according to two basic processes used to coordinate activities&#58; programming and feedback&#46; The optimal combination of mechanisms will depend on three factors&#58; the degree to which healthcare activities are differentiated&#44; the volume and type of interdependencies&#44; and the level of uncertainty&#46; Historically&#44; healthcare services have based coordination on skills standardization and&#44; most recently&#44; on processes standardization&#44; through clinical guidelines&#44; maps&#44; and plans&#46;</p><p class="elsevierStyleSimplePara elsevierViewall">Their utilisation is unsatisfactory in chronic diseases involving intervention by several professionals with reciprocal interdependencies&#44; variability in patients&#8217; response to medical interventions&#44; and a large volume of information to be processed&#46; In this case&#44; mechanisms based on feedback&#44; such as working groups&#44; linking professionals and vertical information systems&#44; are more effective&#46;</p><p class="elsevierStyleSimplePara elsevierViewall">To date&#44; evaluation of healthcare coordination has not been conducted systematically&#44; using structure&#44; process and results indicators&#46; The different strategies and instruments have been applied mainly to long-term care and mental health and one of the challenges to healthcare coordination is to extend and evaluate their use throughout the healthcare continuum&#46;</p></span>"
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La coordinación entre niveles asistenciales: una sistematización de sus instrumentos y medidas
Coordination among healthcare levels: systematization of tools and measures
Rebeca Terraza Núñez
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rterraza@chc.es

Correspondencia: Dra. Rebeca Terraza Núñez. Servei d’Estudis i Prospectives en Polítiques de Salut. Consorci Hospitalari de Catalunya. Avda. Tibidabo, 21. 08022 Barcelona. España.
, Ingrid Vargas Lorenzo, María Luisa Vázquez Navarrete
Servei d’Estudis i Prospectives en Polítiques de Salut, Consorci Hospitalari de Catalunya, Barcelona, España
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        "resumen" => "<span><p class="elsevierStyleSimplePara elsevierViewall">La mejora de la coordinaci&#243;n asistencial es una prioridad para muchos sistemas de salud y&#44; especialmente&#44; para la atenci&#243;n de problemas de salud cr&#243;nicos en los que intervienen m&#250;ltiples profesionales y servicios&#46; La abundancia de estrategias y mecanismos de coordinaci&#243;n promovidos requiere una sistematizaci&#243;n que ayude a utilizarlos de forma adecuada&#46; El objetivo del art&#237;culo es analizar la coordinaci&#243;n asistencial y sus instrumentos&#44; a partir de la teor&#237;a organizacional&#46; Los mecanismos se pueden clasificar seg&#250;n el proceso b&#225;sico utilizado para la coordinaci&#243;n de las actividades&#44; programaci&#243;n o retroalimentaci&#243;n&#46; La combinaci&#243;n &#243;ptima de mecanismos depender&#225; de 3 factores&#58; grado de diferenciaci&#243;n de las actividades asistenciales&#44; volumen y tipo de interdependencies y grado de incertidumbre&#46; Hist&#243;ricamente&#44; los servicios sanitarios han confiado la coordinaci&#243;n a la estandarizaci&#243;n de las habilidades y&#44; de manera m&#225;s reciente&#44; de los procesos mediante gu&#237;as&#44; mapas y planes&#46; Su utilizaci&#243;n resulta insuficiente para enfermedades cr&#243;nicas en las que intervienen diversos profesionales con interdependencias rec&#237;procas&#44; variabilidad en la respuesta y un volumen de informaci&#243;n procesada elevado&#46; En este caso&#44; son m&#225;s efectivos los mecanismos basados en la retroalimentaci&#243;n&#44; como grupos de trabajo&#44; profesionales de enlace y sistemas de informaci&#243;n vertical&#46; La evaluaci&#243;n de la coordinaci&#243;n asistencial ha sido realizada hasta el momento de forma poco sistem&#225;tica&#44; mediante la utilizaci&#243;n de indicadores de estructura&#44; proceso y resultado&#46; Las diversas estrategias e instrumentos se han aplicado&#44; sobre todo&#44; en los niveles sociosanitario y de salud mental&#59; uno de los retos para la coordinaci&#243;n es extender y evaluar su uso a lo largo del continuo asistencial&#46;</p></span>"
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