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"titulo" => "Variables related to job satisfaction. Cross-sectional study using the European Foundation for Quality Management [EFQM] model"
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"resumen" => "<span class="elsevierStyleSectionTitle">Objetivos</span><p class="elsevierStyleSimplePara elsevierViewall">Identificar la influencia de las dimensiones del apartado personas y características sociodemográficas del modelo EFQM en la alta satisfacción de los trabajadores de un hospital comarcal.</p> <span class="elsevierStyleSectionTitle">Métodos</span><p class="elsevierStyleSimplePara elsevierViewall">Estudio transversal realizado en noviembre de 2003. Se ha utilizado la encuesta de satisfacción de las personas del País Vasco. Variable resultado: alto grado de satisfacción (percentil 75 o mayor). Variables independientes: características sociodemográficas de las personas y las organizacionales. Para cuantificar el grado de asociación se ha utilizado la odds ratio (OR) y su intervalo de confianza del 95% (IC del 95%). Los factores de confusión se ajustaron mediante regresión logística no condicional.</p> <span class="elsevierStyleSectionTitle">Resultados</span><p class="elsevierStyleSimplePara elsevierViewall">En una escala del 0 al 10, la satisfacción general obtuvo una puntuación media (desviación estándar) de 5,95 (2). El 25% de los trabajadores valoró su satisfacción general con el clima organizacional como ≥ 8. Los aspectos mejor considerados fueron: el plan medioambiental, la relación jerárquica, la promoción y el desarrollo profesional. Los apartados peor valorados han sido la retribución, el conocimiento y la identificación con los objetivos, y la formación. Las variables más relacionadas con el efecto fueron la percepción favorable de la formación (OR ajustada = 5,04; IC del 95%, 2,16-11,77), y el reconocimiento del trabajo realizado (OR ajustado = 4,68; IC del 95%, 2,20-10,08). Los factores sociodemográficos presentaron menor influencia sobre la satisfacción.</p> <span class="elsevierStyleSectionTitle">Conclusiones</span><p class="elsevierStyleSimplePara elsevierViewall">En nuestro hospital casi la mitad de las personas se consideran satisfechas/muy satisfechas con el clima organizacional. La satisfacción está fuertemente asociada a la valoración positiva de características propias de la organización.</p>"
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"titulo" => "Abstract"
"resumen" => "<span class="elsevierStyleSectionTitle">Objectives</span><p class="elsevierStyleSimplePara elsevierViewall">To identify the influence of the dimensions of people items and sociodemographic characteristics included in the EFQM model on high satisfaction of healthcare workers in a district hospital.</p> <span class="elsevierStyleSectionTitle">Methods</span><p class="elsevierStyleSimplePara elsevierViewall">We performed a cross-sectional study in November 2003. The questionnaire used was the personal satisfaction survey of the Basque Country (Spain). The outcome measure was a high degree of satisfaction (75th percentile or higher). Independent variables were sociodemographic and organizational characteristics. The association among variables was assessed using odds ratios (OR) and their 95% confidence interval (CI). Adjustment for confounders was performed by unconditional logistic regression.</p> <span class="elsevierStyleSectionTitle">Results</span><p class="elsevierStyleSimplePara elsevierViewall">On a scale from 0 to 10, the mean general satisfaction score was 5.95 (standard deviation, 2). Twenty-five percent of workers gave their general satisfaction with the organizational climate a score of 8 or more points. The most positively considered features were the environmental policy, hierarchical relations, promotion, and professional development. The most negatively viewed items were salary, knowledge and identification of objectives, and training. The variables most closely related to outcome were a favorable perception of training (adjusted OR = 5.04; 95% CI, 2.16-11.77) and recognition of the work performed (adjusted OR = 4.68; 95% CI, 2.20-10.08). Sociodemographic factors had less influence on satisfaction.</p> <span class="elsevierStyleSectionTitle">Conclusions</span><p class="elsevierStyleSimplePara elsevierViewall">Almost half of the staff surveyed in our hospital were satisfied or highly satisfied with the organizational climate. Satisfaction was strongly associated with positive evaluation of organizational characteristics.</p>"
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