Originales
Diseño y validación de instrumento de evaluación de la satisfacción con los servicios de atención domiciliaria: SATISFAD
Design and validation of a home care satisfaction questionnaire: SATISFAD
José Miguel Morales Asencioa,
, Candela Bonill de las Nievesb, Miriam Celdrán Mañasb, Juan Carlos Morilla Herrerab,c, Francisco Javier Martín Santosb,d,e, Eugenio Contreras Fernándezf, Mercedes San Alberto Giraldosg, José Castilla Sotog
Autor para correspondencia
josem.morales.sspa@juntadeandalucia.es
Correspondencia: José Miguel Morales Asencio. Distrito Sanitario Málaga. Sevilla, 23, 5.a pl. 29009 Málaga. España.
Correspondencia: José Miguel Morales Asencio. Distrito Sanitario Málaga. Sevilla, 23, 5.a pl. 29009 Málaga. España.
a Efectividad e Investigación, Distrito Sanitario Málaga, España
b Escuela Andaluza de Salud Pública, Granada, España
c Unidad de Residencias, Distrito Sanitario Málaga, España
d Servicio de Enfermería, Distrito Sanitario Málaga, España
e Escuela Universitaria de Enfermería, Universidad de Málaga, España
f Servicio de Enfermería, Distrito Sanitario Costa del Sol, Málaga, España
g Enfermería Comunitaría de Enlace, Distrito Sanitario Costa del Sol, Málaga, España
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Distrito Sanitario Málaga. Sevilla, 23, 5.a pl. 29009 Málaga. España." ] ] ] ] "titulosAlternativos" => array:1 [ "en" => array:1 [ "titulo" => "Design and validation of a home care satisfaction questionnaire: SATISFAD" ] ] "pdfFichero" => "main.pdf" "tienePdf" => true "fechaRecibido" => "2006-01-30" "fechaAceptado" => "2006-11-13" "PalabrasClave" => array:2 [ "es" => array:1 [ 0 => array:4 [ "clase" => "keyword" "titulo" => "Palabras clave" "identificador" => "xpalclavsec13840" "palabras" => array:3 [ 0 => "Satisfacción" 1 => "Atención domiciliaria" 2 => "Poblaciones vulnerables" ] ] ] "en" => array:1 [ 0 => array:4 [ "clase" => "keyword" "titulo" => "Key words" "identificador" => "xpalclavsec13839" "palabras" => array:3 [ 0 => "Satisfaction" 1 => "Home care" 2 => "Vulnerable populations" ] ] ] ] "tieneResumen" => true "resumen" => array:2 [ "es" => array:2 [ "titulo" => "Resumen" "resumen" => "<span class="elsevierStyleSectionTitle">Objetivos</span><p class="elsevierStyleSimplePara elsevierViewall">Construir y validar un instrumento que evalúe la satisfacción con los servicios de atención domiciliaria en versión autoadministrada y telefónica.</p> <span class="elsevierStyleSectionTitle">Método</span><p class="elsevierStyleSimplePara elsevierViewall">Estudio observacional transversal en población con atención domiciliaria de los distritos sanitarios de Málaga, Costa del Sol, Almería y Granada. Se diseñó un cuestionario por parte de expertos en la técnica Delphi. Posteriormente, se evaluó la fiabilidad entre las versiones telefónica y autoadministrada y, por último, se comprobó su validez de constructo y la consistencia interna.</p> <span class="elsevierStyleSectionTitle">Resultados</span><p class="elsevierStyleSimplePara elsevierViewall">La fiabilidad entre las versiones telefónica y autoadministrada fue alta (coeficiente de correlación intraclase<span class="elsevierStyleHsp" style=""></span>=<span class="elsevierStyleHsp" style=""></span>0,876; intervalo de confianza del 95%, 0,726-0,941; p<span class="elsevierStyleHsp" style=""></span>=<span class="elsevierStyleHsp" style=""></span>0,0001). La consistencia interna también fue adecuada (alfa de Cronbach de 0,853 y 0,799 para las distintas versiones, con o sin cuidadora, respectivamente). El análisis factorial explicaba un 66,80 y un 67,81% de la varianza observada para las distintas versiones (con o sin cuidadora). Se aislaron 2 factores que tenían que ver con la relación interpersonal, el rol de la cuidadora y la toma de decisiones.</p> <span class="elsevierStyleSectionTitle">Conclusiones</span><p class="elsevierStyleSimplePara elsevierViewall">La evaluación de la satisfacción con los servicios de atención domiciliaria puede realizarse con dimensiones habitualmente utilizadas en los estudios de satisfacción, aunque han de ser evaluadas mediante instrumentos diseñados al efecto. La accesibilidad, la comunicación y las relaciones interpersonales adquieren un alto valor explicativo en la satisfacción de este tipo de población.</p>" ] "en" => array:2 [ "titulo" => "Abstract" "resumen" => "<span class="elsevierStyleSectionTitle">Objectives</span><p class="elsevierStyleSimplePara elsevierViewall">To design and validate an instrument to assess satisfaction with home care services, in both self-administered and telephone versions.</p> <span class="elsevierStyleSectionTitle">Methods</span><p class="elsevierStyleSimplePara elsevierViewall">We performed a cross-sectional observational study of the population using home care services in the health districts of Malaga, Costa del Sol, Almeria and Granada (Spain). A questionnaire was designed by an expert panel using a Deplhi technique. Reliability between the self-administered and telephone versions was analyzed. Finally, internal consistency and construct validity were assessed.</p> <span class="elsevierStyleSectionTitle">Results</span><p class="elsevierStyleSimplePara elsevierViewall">Reliability between the self-administered and telephone versions was high (intraclass correlation coefficient<span class="elsevierStyleHsp" style=""></span>=<span class="elsevierStyleHsp" style=""></span>0.876; 95% CI, 0.726-0.941; p<span class="elsevierStyleHsp" style=""></span>=<span class="elsevierStyleHsp" style=""></span>0.0001). Internal consistency was adequate (Cronbach's alpha: 0.853 and 0.799 for both versions, with or without caregiver, respectively). The factorial analysis explained 66.80% and 67.81% of the observed variance for the two versions (with or without caregiver, respectively). Two factors were isolated and related to interpersonal relationships, the role of the carer, and decision making.</p> <span class="elsevierStyleSectionTitle">Conclusion</span><p class="elsevierStyleSimplePara elsevierViewall">Assessment of satisfaction with home care can be performed with the dimensions routinely used in satisfaction studies, but these should be evaluated with instruments designed <span class="elsevierStyleItalic">ad hoc</span>. Accessibility, communication and interpersonal relationships have a high explanatory value in satisfaction among this population.</p>" ] ] "bibliografia" => array:2 [ "titulo" => "Bibliografía" "seccion" => array:1 [ 0 => array:1 [ "bibliografiaReferencia" => array:24 [ 0 => array:3 [ "identificador" => "bib1" "etiqueta" => "1." 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Información del artículo
ISSN: 02139111Idioma original: Español
DOI:10.1157/13101036
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