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        "resumen" => "<span class="elsevierStyleSectionTitle">Objetivos</span><p class="elsevierStyleSimplePara elsevierViewall">Identificar la influencia de las dimensiones del apartado personas y caracter&#237;sticas sociodemogr&#225;ficas del modelo EFQM en la alta satisfacci&#243;n de los trabajadores de un hospital comarcal&#46;</p> <span class="elsevierStyleSectionTitle">M&#233;todos</span><p class="elsevierStyleSimplePara elsevierViewall">Estudio transversal realizado en noviembre de 2003&#46; Se ha utilizado la encuesta de satisfacci&#243;n de las personas del Pa&#237;s Vasco&#46; Variable resultado&#58; alto grado de satisfacci&#243;n &#40;percentil 75 o mayor&#41;&#46; Variables independientes&#58; caracter&#237;sticas sociodemogr&#225;ficas de las personas y las organizacionales&#46; Para cuantificar el grado de asociaci&#243;n se ha utilizado la odds ratio &#40;OR&#41; y su intervalo de confianza del 95&#37; &#40;IC del 95&#37;&#41;&#46; Los factores de confusi&#243;n se ajustaron mediante regresi&#243;n log&#237;stica no condicional&#46;</p> <span class="elsevierStyleSectionTitle">Resultados</span><p class="elsevierStyleSimplePara elsevierViewall">En una escala del 0 al 10&#44; la satisfacci&#243;n general obtuvo una puntuaci&#243;n media &#40;desviaci&#243;n est&#225;ndar&#41; de 5&#44;95 &#40;2&#41;&#46; El 25&#37; de los trabajadores valor&#243; su satisfacci&#243;n general con el clima organizacional como &#8805; 8&#46; Los aspectos mejor considerados fueron&#58; el plan medioambiental&#44; la relaci&#243;n jer&#225;rquica&#44; la promoci&#243;n y el desarrollo profesional&#46; Los apartados peor valorados han sido la retribuci&#243;n&#44; el conocimiento y la identificaci&#243;n con los objetivos&#44; y la formaci&#243;n&#46; Las variables m&#225;s relacionadas con el efecto fueron la percepci&#243;n favorable de la formaci&#243;n &#40;OR ajustada &#61; 5&#44;04&#59; IC del 95&#37;&#44; 2&#44;16-11&#44;77&#41;&#44; y el reconocimiento del trabajo realizado &#40;OR ajustado &#61; 4&#44;68&#59; IC del 95&#37;&#44; 2&#44;20-10&#44;08&#41;&#46; Los factores sociodemogr&#225;ficos presentaron menor influencia sobre la satisfacci&#243;n&#46;</p> <span class="elsevierStyleSectionTitle">Conclusiones</span><p class="elsevierStyleSimplePara elsevierViewall">En nuestro hospital casi la mitad de las personas se consideran satisfechas&#47;muy satisfechas con el clima organizacional&#46; La satisfacci&#243;n est&#225; fuertemente asociada a la valoraci&#243;n positiva de caracter&#237;sticas propias de la organizaci&#243;n&#46;</p>"
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        "resumen" => "<span class="elsevierStyleSectionTitle">Objectives</span><p class="elsevierStyleSimplePara elsevierViewall">To identify the influence of the dimensions of people items and sociodemographic characteristics included in the EFQM model on high satisfaction of healthcare workers in a district hospital&#46;</p> <span class="elsevierStyleSectionTitle">Methods</span><p class="elsevierStyleSimplePara elsevierViewall">We performed a cross-sectional study in November 2003&#46; The questionnaire used was the personal satisfaction survey of the Basque Country &#40;Spain&#41;&#46; The outcome measure was a high degree of satisfaction &#40;75th percentile or higher&#41;&#46; Independent variables were sociodemographic and organizational characteristics&#46; The association among variables was assessed using odds ratios &#40;OR&#41; and their 95&#37; confidence interval &#40;CI&#41;&#46; Adjustment for confounders was performed by unconditional logistic regression&#46;</p> <span class="elsevierStyleSectionTitle">Results</span><p class="elsevierStyleSimplePara elsevierViewall">On a scale from 0 to 10&#44; the mean general satisfaction score was 5&#46;95 &#40;standard deviation&#44; 2&#41;&#46; Twenty-five percent of workers gave their general satisfaction with the organizational climate a score of 8 or more points&#46; The most positively considered features were the environmental policy&#44; hierarchical relations&#44; promotion&#44; and professional development&#46; The most negatively viewed items were salary&#44; knowledge and identification of objectives&#44; and training&#46; The variables most closely related to outcome were a favorable perception of training &#40;adjusted OR &#61; 5&#46;04&#59; 95&#37; CI&#44; 2&#46;16-11&#46;77&#41; and recognition of the work performed &#40;adjusted OR &#61; 4&#46;68&#59; 95&#37; CI&#44; 2&#46;20-10&#46;08&#41;&#46; Sociodemographic factors had less influence on satisfaction&#46;</p> <span class="elsevierStyleSectionTitle">Conclusions</span><p class="elsevierStyleSimplePara elsevierViewall">Almost half of the staff surveyed in our hospital were satisfied or highly satisfied with the organizational climate&#46; Satisfaction was strongly associated with positive evaluation of organizational characteristics&#46;</p>"
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Variables relacionadas con la satisfacción laboral: un estudio transversal a partir del modelo EFQM
Variables related to job satisfaction. Cross-sectional study using the European Foundation for Quality Management [EFQM] model
Mónica Robles-Garcíaa,
Autor para correspondencia
monicarobless@yahoo.es

Correspondencia: Mónica Robles-García. Servicio de Medicina Preventiva. Hospital Sierrallana. Barrio de Ganzo, s/n. Torrelavega. Cantabria. España.
, Trinidad Dierssen-Sotosa, Eva Martínez-Ochoaa, Pedro Herrera-Carrala, Ana Rosa Díaz-Mendib, Javier Llorca-Díazc
a Servicio de Medicina Preventiva. Unidad de Calidad. Hospital Sierrallana. Torrelavega. Cantabria. España
b Dirección de Enfermería. Hospital Sierrallana. Torrelavega. Cantabria. España
c Cátedra de Medicina Preventiva y Salud Pública. Facultad de Medicina. Universidad de Cantabria. Santander. Cantabria. España
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        "resumen" => "<span class="elsevierStyleSectionTitle">Objetivos</span><p class="elsevierStyleSimplePara elsevierViewall">Identificar la influencia de las dimensiones del apartado personas y caracter&#237;sticas sociodemogr&#225;ficas del modelo EFQM en la alta satisfacci&#243;n de los trabajadores de un hospital comarcal&#46;</p> <span class="elsevierStyleSectionTitle">M&#233;todos</span><p class="elsevierStyleSimplePara elsevierViewall">Estudio transversal realizado en noviembre de 2003&#46; Se ha utilizado la encuesta de satisfacci&#243;n de las personas del Pa&#237;s Vasco&#46; Variable resultado&#58; alto grado de satisfacci&#243;n &#40;percentil 75 o mayor&#41;&#46; Variables independientes&#58; caracter&#237;sticas sociodemogr&#225;ficas de las personas y las organizacionales&#46; Para cuantificar el grado de asociaci&#243;n se ha utilizado la odds ratio &#40;OR&#41; y su intervalo de confianza del 95&#37; &#40;IC del 95&#37;&#41;&#46; Los factores de confusi&#243;n se ajustaron mediante regresi&#243;n log&#237;stica no condicional&#46;</p> <span class="elsevierStyleSectionTitle">Resultados</span><p class="elsevierStyleSimplePara elsevierViewall">En una escala del 0 al 10&#44; la satisfacci&#243;n general obtuvo una puntuaci&#243;n media &#40;desviaci&#243;n est&#225;ndar&#41; de 5&#44;95 &#40;2&#41;&#46; El 25&#37; de los trabajadores valor&#243; su satisfacci&#243;n general con el clima organizacional como &#8805; 8&#46; Los aspectos mejor considerados fueron&#58; el plan medioambiental&#44; la relaci&#243;n jer&#225;rquica&#44; la promoci&#243;n y el desarrollo profesional&#46; Los apartados peor valorados han sido la retribuci&#243;n&#44; el conocimiento y la identificaci&#243;n con los objetivos&#44; y la formaci&#243;n&#46; Las variables m&#225;s relacionadas con el efecto fueron la percepci&#243;n favorable de la formaci&#243;n &#40;OR ajustada &#61; 5&#44;04&#59; IC del 95&#37;&#44; 2&#44;16-11&#44;77&#41;&#44; y el reconocimiento del trabajo realizado &#40;OR ajustado &#61; 4&#44;68&#59; IC del 95&#37;&#44; 2&#44;20-10&#44;08&#41;&#46; Los factores sociodemogr&#225;ficos presentaron menor influencia sobre la satisfacci&#243;n&#46;</p> <span class="elsevierStyleSectionTitle">Conclusiones</span><p class="elsevierStyleSimplePara elsevierViewall">En nuestro hospital casi la mitad de las personas se consideran satisfechas&#47;muy satisfechas con el clima organizacional&#46; La satisfacci&#243;n est&#225; fuertemente asociada a la valoraci&#243;n positiva de caracter&#237;sticas propias de la organizaci&#243;n&#46;</p>"
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        "resumen" => "<span class="elsevierStyleSectionTitle">Objectives</span><p class="elsevierStyleSimplePara elsevierViewall">To identify the influence of the dimensions of people items and sociodemographic characteristics included in the EFQM model on high satisfaction of healthcare workers in a district hospital&#46;</p> <span class="elsevierStyleSectionTitle">Methods</span><p class="elsevierStyleSimplePara elsevierViewall">We performed a cross-sectional study in November 2003&#46; The questionnaire used was the personal satisfaction survey of the Basque Country &#40;Spain&#41;&#46; The outcome measure was a high degree of satisfaction &#40;75th percentile or higher&#41;&#46; Independent variables were sociodemographic and organizational characteristics&#46; The association among variables was assessed using odds ratios &#40;OR&#41; and their 95&#37; confidence interval &#40;CI&#41;&#46; Adjustment for confounders was performed by unconditional logistic regression&#46;</p> <span class="elsevierStyleSectionTitle">Results</span><p class="elsevierStyleSimplePara elsevierViewall">On a scale from 0 to 10&#44; the mean general satisfaction score was 5&#46;95 &#40;standard deviation&#44; 2&#41;&#46; Twenty-five percent of workers gave their general satisfaction with the organizational climate a score of 8 or more points&#46; The most positively considered features were the environmental policy&#44; hierarchical relations&#44; promotion&#44; and professional development&#46; The most negatively viewed items were salary&#44; knowledge and identification of objectives&#44; and training&#46; The variables most closely related to outcome were a favorable perception of training &#40;adjusted OR &#61; 5&#46;04&#59; 95&#37; CI&#44; 2&#46;16-11&#46;77&#41; and recognition of the work performed &#40;adjusted OR &#61; 4&#46;68&#59; 95&#37; CI&#44; 2&#46;20-10&#46;08&#41;&#46; Sociodemographic factors had less influence on satisfaction&#46;</p> <span class="elsevierStyleSectionTitle">Conclusions</span><p class="elsevierStyleSimplePara elsevierViewall">Almost half of the staff surveyed in our hospital were satisfied or highly satisfied with the organizational climate&#46; Satisfaction was strongly associated with positive evaluation of organizational characteristics&#46;</p>"
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Información del artículo
ISSN: 02139111
Idioma original: Español
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