Análisis matricial de la voz del cliente: QFD aplicado a la gestión sanitaria

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Matrix analysis of the client’s voice: QFD applied to healthcare management

Susana Lorenzoa,

Corresponding author

slorenzo@fhalcorcon.es

Correspondencia Unidad de Calidad. Fundación Hospital Alcorcón. Budapest, 1. 28922 Alcorcón. Madrid. España.

, José Miraa,b, Mayerly Olartea,c, Johana Guerreroa,c, Silvia Moyanoa

a Fundación Hospital Alcorcón. Madrid

b Universidad Miguel Hernández. Madrid

c Universidad Carlos III de Madrid. Madrid. España

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Article information

ISSN: 02139111
Original language: Spanish

DOI:10.1016/S0213-9111(04)72034-8

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2020 December	41	17	58
2020 November	25	15	40
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2020 September	19	12	31
2020 August	13	13	26
2020 July	11	15	26
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2014 May	30	1	31
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2014 March	19	2	21
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